Will Calls
- Will call orders must be PLACED with a minimum of 4 hour notice. We prefer orders to be emailed into us at sales@case-srs.com and CC your sales person.
- Please indicate date and time order will be picked up
- Hours are 8:30 am to 4:30 pm for pick up
- Credit Card customer’s – credit card will be charged once order is pulled.
- Any WILL CALL order that is NOT picked up by within 48 hours of the designated date will be returned to inventory, and you MAY be charged a 15% restocking fee.
CASE-SRS has implemented a new Will Call policy. We apologize for any inconvenience this may cause you and your business, however we need to implement this new policy to maintain structure within our business and to further improve our Customer Service.
Again, we apologize for any inconvenience this may cause, but we must streamline all of our processes and we believe this new policy will be most efficient.
We realize that sometimes you may need to return merchandise to Case-SRS, and we consider this to be an important part of our service. When customers wish to make a return, we strive to make the experience simple, fast and friendly.
To help expedite the merchandise return process, we are implementing the following policy, effective August 1, 2010.
• You will need to contact your Sales Representative or Customer Service Representative to get your return materials authorization (RMA) number. Your RMA number and shipping documentation must accompany every shipment. All it takes is a quick phone call to your Sales Representative or Customer Service Representative to request an RMA number before shipping the package back.
• RMA’s expire 30 days from issue date
• RMA numbers are not intended as credit memos, so your RMA number is not to be used as such. Case-SRS will issue a credit memo for you to apply to your account
• Our goal is to process your return within 72 hours upon receipt of returned material, having the RMA number and other shipping documents will help ensure the process goes smoothly.
If you have any questions concerning the RMA policy, please call your Case-SRS sales or customer service representative. As always, you business is important to us, and we appreciate your continued support. Thank you.
In order to insure that your package is handled in the most proficient and expedient manner please follow this instruction form.
1. Call Customer Service Representative at 800-519-8731 to request an RETURN MATERIAL AUTHORIZATION NUMBER (RMA #). You must have purchase order # to receive RMA #. Please return parts within 30 days after receiving RMA #.Call tag may be provided if applicable.
2. Please package returned items correctly. Please return material to address indicated:
It is extremely important that the RMA# is indicated on the outside of the box.
3. Please indicate reason for return:
Reason for Return:
____________________________________________________________________
____________________________________________________________________
4. Part #:
____________________________________________________________________
Original purchase order #: ________________
5. Please give us a contact name and phone number in case we have any questions.
Contact: ______________________________
Phone #: ______________________________